Zombie Loyalists (2015) provides you the inside scoop on the clients that every business desires. These slates, illustrated with instructive anecdotes from a variety of organisations, offer basic measures that your company can take to create, expand, and keep a loyal, passionate consumer base.
• New brands that aim to establish a consistent and loyal client base
• Managers looking for ways to improve their workers' customer service skills
• Customer service representatives looking for ways to enhance their work