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The Managed Heart

by- Arlie Russell Hochschild


The Managed Heart (1983) is the pivotal sociological book that presented the concept of emotional labor. These slates demonstrate how we manipulate our emotions in social and professional circumstances, as well as the dangers and implications of this type of self-management.

Arlie Russell Hochschild is a sociology professor emerita at the University of California, Berkeley. Hochschild is a well-known novelist who has three New York Times Book Review Notable Books of the Year: The Second Shift, The Managed Heart, and The Time Bind. Strangers in Their Own Land: Anger and Mourning on the American Right is her most recent book.

• Readers who work in customer service
• Students who are interested in gender issues in the workplace
• Working moms dissatisfied with the demands placed on them