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Never Lose A Customer Again

by- Joey Coleman

4.23

Never Lose A Customer Again (2018) is jam-packed with sound advice for companies looking to improve their customer service. Author Joey Coleman has some words of wisdom for you, whether your company is big or small, multinational or local. He not only explains why customer service is so critical, but he also explains how it is sometimes ignored. Understanding your customers' needs, concerns, and emotions, as Coleman explains, will allow you to retain them and benefit from their support, which will pay off handsomely.

Joey Coleman is the Chief Experience Composer at Design Symphony, a firm that specializes in creating one-of-a-kind consumer experiences. From NASA to Zappos, he's worked with a diverse set of customers, and his tactics have been implemented by Fortune 500 firms as well as innovative start-ups.
  • Managers who are searching for new ways to increase revenue
  • Customer service representatives
  • Readers who want to gain new business insights