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by- Joseph Grenny, Kerry Patterson, David Maxfield, Ron McMillan, Al Switzler


Influencer (2007) distills the nature of the workings of influence. In addition to presenting examples of actual people who are highly qualified to affect progress, the authors provide you with psychological knowledge and the resources you need to improve your influence on others.

The writers are a group of experts in leadership and business. The New York Times best-seller Crucial Conversations is also authored by them.

  • Those work as customer support workers
  • Everyone in public or social policy
  • Students of psychology and sociology